Service & Support
Support Doesn't Stop At Delivery.
Installation help, troubleshooting, and a real person to call — not just a warranty card in the box.
Installation & Ongoing Support
We Don't Disappear After Delivery
Getting a new machine running is only the first step. Our team stays involved through setup, the first production runs, and everything that comes after — so the equipment performs the way it's supposed to from day one.
- Guidance through site prep and installation
- Support through the first production runs
- Ongoing troubleshooting and technical support for the life of the machine
Two Clear Paths
Tell us which one fits so we can route you to the right person.
Emergency / Down Machine
Call the 24/7 line above for the fastest response on a stopped line.
Priority phone response, same-day dispatch when neededGeneral Inquiry
Installation planning, technical questions, or routine support — use the form below.
How Service Works
Three steps, whether it's an emergency call or a routine question.
Reach Out
Call the 24/7 line for a down machine, or submit the form below for everything else.
We Diagnose
A technician who knows the equipment walks through the issue with you.
We Resolve It
Phone/video troubleshooting, a parts shipment, or an on-site visit — whatever it takes.
What's Covered
Installation Support
Guidance getting your machine set up and running.
Troubleshooting
Help diagnosing issues once your machine is in production.
Technical Support
Direct access to people who know the equipment.
Service Contact
(630) 327-6546 · sales@tlcmachinery.com
Why Service From TLC
Fast Response
A real person on the 24/7 line, not a call queue.
People Who Know The Equipment
You're talking to someone familiar with your machine, not a generic help desk.
Parts On Hand
Common components stocked in the U.S. so repairs don't stall waiting on shipping.
One Point Of Contact
The same team from installation through the life of the machine.
Request Support
For a down machine, call the 24/7 line above instead of waiting on this form.
Prefer to talk first? Call (630) 327-6546